CUSTOMER SUPPORT
São Paulo, Brazil
QA & Support
Full-time

Are you a very talkative person who likes meeting people? How about meeting thousands every day?
Do you like helping people have fun and meet their expectations? Our millions of players are eager for you to connect them with our devs!
Put on your flip-flops and join this great relaxed team, where you’re going to be every day finding ways to efficiently solve most of our users’ problems and helping our developers find out what are our most horrendous bugs.

RESPONSABILITIES

  • This professional will be responsible for the Customer Support of all TFG games, targeting our entire user base
  • Resolve user problems by clarifying their complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution.
  • Create workflows to improve the agility and customer support effectiveness
  • Create FAQs
  • Create metrics which identifies the main bugs on a company level scope and on the scope of each of our games

SKILLS

  • Experience with Customer Support and knowledge of its principles and practices
  • Fluent English ( most of our users are English speakers,very few of them are Portuguese speakers )
  • Great communication skills and ability to solve problems quickly and proactively
  • Broad knowledge on mobile applications

PLUS

  • Passion for games
  • Experience in customer support area in a company with a very large amount of users (over 1 million)
  • Knowledge in customer support tools ( Zendesk or others)
  • Experience with Customer Support and knowledge of its principles and practices

Apply for this job here